This is a translation of the Portuguese original for your convenience. In case of any divergence, the Portuguese version prevails: read it here.
Your Right to Erasure
The Brazilian General Data Protection Law grants you the right to request the erasure of the personal data processed by Wattiq Tecnologia Ltda. This page explains how to exercise that right, what happens after your request and how long it takes.
The request is free, can be made at any time and requires no justification. You need neither a lawyer nor a specific form — an e-mail is enough.
To request deletion now, e-mail privacidade@wattiq.com.br with the subject “Data deletion”. We reply within 15 business days, as set out in article 19 of the LGPD.
Before You Ask: Who Controls Your Data
Wattiq processes personal data in two different roles, and that changes who your request should go to:
- Wattiq is controller
You have a Wattiq account
You are a customer or user, or you subscribed to a plan. Send the request straight to us: we decide how that data is processed and we carry out the deletion.
- Wattiq is processor
A company using Wattiq contacted you
Your data was entered by an installer, EPC contractor or consultant. That company is the controller of the data — ask them for the deletion.
Not sure which case is yours, or unable to identify the company that contacted you? Write to privacidade@wattiq.com.br anyway. We identify the controller, forward your request and keep you posted on its progress.
How to Request
The request is made by e-mail, in four steps:
- Send the e-mail: Write to privacidade@wattiq.com.br with the subject “Data deletion”.
- Identify yourself: Give your full name and the e-mail address or phone number registered on the platform. That is what lets us locate your record.
- Confirm your identity: We may ask for an identity document. This step protects you: without it, anyone could request the deletion of your data.
- Tell us what to delete: It can be everything, or only part — for example, just your consent to receive marketing communications. If you do not specify, we treat it as a request for full deletion.
If you have an active account and want to close it along with the deletion, say so in the e-mail. Otherwise, we assess the request while preserving whatever is needed to keep your contracted service running.
What Gets Deleted
Once the request is confirmed, we remove the personal data associated with you from our production systems and then from our backups, in the normal backup rotation cycle:
Registration data
Name, e-mail, phone number, tax ID, address, job title and other profile information.
Conversation history
Messages exchanged with the AI agents and support records linked to you.
Generated documents
Proposals, quotes, system sizings and reports that identify you.
Settings and preferences
Account settings, authorized integrations and communication preferences.
Deletion is permanent and cannot be undone. If you want to keep a copy of your data, ask for portability first — in the same e-mail — and we send everything in a structured format before deleting.
Timelines
From the e-mail you send to the written confirmation, the process follows these stages:
| Stage | Timeline | What happens |
|---|---|---|
| Acknowledgement of receipt | Within 2 business days | We reply confirming the request arrived and what comes next |
| Identity verification | Within 5 business days | We check that the request really came from the data subject |
| Deletion carried out | Within 15 business days | We remove the data from production systems, as set out in article 19 of the LGPD |
| Removal from backups | Within 90 days | Backup copies are overwritten in the normal rotation cycle |
At the end, you receive written confirmation stating what was deleted and what had to be kept due to a legal obligation.
Data Kept Due to Legal Obligations
The LGPD allows — and in some cases requires — certain data to be kept even after a deletion request (article 16). In those cases, the data is retained solely for the legal purpose that justifies keeping it, with no commercial use:
- Access logs: Kept for 6 months, as required by article 15 of the Brazilian Internet Act (Law No. 12,965/2014).
- Tax and accounting records: Invoices and payment records are kept for 5 years, as required by Brazilian tax legislation.
- Contract data: Information needed for the regular exercise of rights in judicial, administrative or arbitration proceedings, for the applicable statute of limitations.
- Anonymized data: Aggregate statistics that no longer identify anyone. They cease to be personal data and therefore fall outside the scope of the request.
Once the legal retention period ends, this data is deleted or anonymized automatically, with no need for a new request from you.
Contact and Appeals
To send your request or follow up on one already in progress:
- Address
- Wattiq Tecnologia Ltda.
- Brazil
Brazilian National Data Protection Authority (ANPD) — If your request is not handled within the deadline, or you disagree with our response, you may file a complaint directly with the ANPD. Visit www.gov.br/anpd.